Frequently Asked Questions
Everything you need to know about ORA’s modern fashion experience.
What is the ORA shipping policy?
We offer complimentary standard shipping on all orders over $150. For other orders, shipping rates are calculated at checkout based on your location. Most orders arrive within 3-5 business days.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I find my perfect fit?
Each product page features a detailed sizing guide and 'Fit Notes' to help you choose. If you are between sizes, we generally recommend sizing up for our structured pieces and staying true to size for our knitwear.
What payment methods do you accept?
ORA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Where are ORA garments manufactured?
We partner with ethical factories in Italy and Portugal that prioritize sustainable practices and fair labor conditions. Our commitment to transparency means we vet every partner for quality and environmental impact.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.